Our Policies
Clear, simple terms for how we handle your orders, your data and your purchases. Choose a topic below or scroll to read everything.
Privacy Policy
Your privacy matters to us. This policy explains what information Glowra Care collects when you visit glowracare.pk or place an order, and how we use and protect it.
Information we collect
- Your name, phone number, email address and delivery address when you place an order or create an account.
- Order details such as the products you buy and your order history.
- Messages you send us through the contact form, email or WhatsApp.
- Basic technical information such as your device, browser and pages visited, collected through cookies.
How we use it
- To process, deliver and support your orders.
- To contact you about your order or reply to your questions.
- To improve our website, products and service.
- To send offers and updates, only if you have agreed to receive them. You can opt out at any time.
Sharing your information
We do not sell your personal information. We share it only with people who help us serve you, such as courier and payment partners, and only what is needed to complete your order. We may also share information if the law requires it.
Keeping it safe
We take reasonable steps to protect your information. No online system is completely secure, so please keep your account password private.
Your choices
You can ask us to see, correct or delete the personal information we hold about you by writing to hello@glowracare.pk.
Terms & Conditions
By using glowracare.pk and placing an order, you agree to the terms below. Please read them before you shop.
Using our website
You agree to use the site lawfully and to give accurate information when you order or create an account. You are responsible for keeping your account details private.
Products and prices
- We try to show our products, images and descriptions as accurately as possible. Colours and packaging may look slightly different on your screen.
- Prices are shown in Pakistani Rupees (PKR) and may change without notice. The price at the time you order is the price you pay.
- If a product is listed at the wrong price by mistake, we may cancel or correct the order and let you know.
Orders
An order is confirmed once we accept it and send you confirmation. We may decline or cancel an order, for example if an item is out of stock or the details are incomplete. If this happens, we will contact you and refund any payment made.
Offers and discount codes
Discount codes and offers are valid only for the period and conditions shown with them, and cannot be exchanged for cash.
Product use
Please read the label and directions on each product. Do a patch test if you have sensitive skin, and stop use and speak to a doctor if you notice irritation. Our product information is general and is not medical advice.
Intellectual property
All content on this site, including logos, text and images, belongs to Glowra Care and may not be copied or used without our written permission.
Changes and governing law
We may update these terms from time to time, and the version on this page is the current one. These terms are governed by the laws of Pakistan.
Return & Refund Policy
We want you to be happy with your order. If something is not right, here is how we will help.
When you can return an item
- The item arrived damaged, leaking or defective.
- You received the wrong product.
- The item is unopened, unused and in its original packaging.
Please contact us within 24 hours of receiving your order.
What we cannot take back
For hygiene and safety, we cannot accept returns of opened or used skin care, hair care, baby care and fragrance products, unless they arrived damaged or defective.
How to request a return
- Message us on WhatsApp at +92 330 9330008 or email hello@glowracare.pk.
- Share your order number and clear photos of the item and its packaging.
- We will review your request and tell you the next step.
Refunds
Once your return is approved and received, we will refund you to the original payment method, or send a replacement if you prefer. Refunds are processed within 05-10 working days.
Shipping Policy
We deliver across Pakistan through trusted courier partners. Here is what to expect.
Processing time
Orders are packed and handed to the courier within 01-02 working days of confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Delivery time
Delivery usually takes [03 to 05 working days] depending on your city and the courier. Remote areas may take longer.
Shipping charges
Any shipping charge is shown at checkout before you pay. Free shipping offers apply only when shown on the site.
Tracking
After your order ships, we will share your tracking details by message or email so you can follow your parcel.
Before you accept a parcel
Please check that the package is sealed and undamaged. If it looks damaged, let the courier know and contact us right away with photos.
Delays
Weather, strikes or courier issues can sometimes delay a delivery. If your order is late, contact us and we will follow up for you.
Cookie Policy
Cookies are small files saved on your device when you visit a website. They help the site work properly and remember your choices.
How we use cookies
- Essential cookies: keep your cart, checkout and login working.
- Preference cookies: remember settings so the site feels familiar when you return.
- Analytics cookies: show us how visitors use the site, so we can improve it.
- Marketing cookies: may be used to show you relevant offers on other platforms.
Managing cookies
You can block or delete cookies in your browser settings. Please note that some parts of the site, such as the cart and checkout, may not work properly without essential cookies.
Questions
If you have any questions about how we use cookies, write to us at hello@glowracare.pk.
Still have a question?
Our team is happy to help with orders, returns or anything in these policies.